Privacy Policy

Your rights to the info we collect

The Internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information. However, your privacy is important to us at Innerscope Plumbing Limited and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. This Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.

The Office of the Privacy Commissioner ( provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

The Information That We Collect

Innerscope Plumbing Limited operates the website As part of our operations, we may gather certain types of information about the users of our sites:

Personally Identifiable Information

This is provided by you when you register for services that we may offer. Examples of these services could include email newsletters or competitions. Providing this information will always be optional for you. However, some services may not be available to you if you choose not to provide it.

Aggregated Data

This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

How do we collect personal information?

Innerscope may collect personal information from you, including but not limited to your name, address, phone number and email address, when you knowingly provide us with this information. If you do not provide your personal information, we may not be able to provide you with the service you have requested.

How do we use personal information?

Innerscope may use the personal information that you submit to us to provide and improve our services.

Innerscope may disclose this information to our suppliers, contractors, agents for the purpose of providing you with the goods and services that you have ordered and/or requested. Additionally, Innerscope may from time to time send you offers or information on goods or services that Innerscope considers will be of interest to you.

If your personal information is collected in connection with a joint promoter, we may disclose your personal information to that joint promoter for marketing and research purposes.

Innerscope may allow your personal information to be given to third parties for similar purposes unless you have clearly indicated that this is not to occur.

We may also disclose your personal information if required to by law.

What About Cookies?

A cookie is a piece of information that our web server may send to your machine when you visit our website. The cookie is stored on your machine but does not identify you or give us any information about your computer.

A cookie helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

Security of Personal Information

Innerscope will take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date. Your information is generally stored on secure servers that are protected.

Innerscope will take all reasonable steps to protect all personal information held by us. However, no guarantee can be given that information sent over the Internet is always 100% secure. Sending and receiving information over the Internet is at the user’s own risk, and Innerscope does not accept responsibility for any consequences of unauthorised access to your information..

Access, Accuracy and Complaints

If at any time you want to know exactly what personal information we may hold about you, you may request details of that information by emailing us at We will endeavour to provide you with the information within seven days. If a fee will apply to compile your information we will let you know this in advance.

If you want to correct or update your information, or you consider that we may have misused your personal information, or breached this Privacy Policy or our general privacy obligations, please contact us by e-mail at with details of your issue and your email bearing the subject line “Privacy” and we will respond as soon as practicable.

Sensitive Information

Innerscope will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the New Zealand Privacy legislation.

Clickstream data

Each time you visit the website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.

Innerscope may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits. We may use this information to evaluate and improve our website performance.

Links to Other Sites

Innerscope may provide links to other sites e.g. . If you use these links, you will leave our website and we are not responsible for any of these sites, their content, or their usage of your personal information. We advise that you check the privacy policies on those sites.

Direct Marketing

If you do not wish to receive direct marketing materials from us, please contact us by e-mail at with your details, and your email bearing the subject line “Unsubscribe”. If we’re unable to determine who you are, we make contact to obtain further details.

Variation of the Privacy Policy

Since Innerscope may vary this Privacy Policy from time to time and, when we do, we will update our website to include any changes to this Privacy Policy. So you should check this Privacy Policy regularly.

Your Right To Access Your Information

The New Zealand Privacy Act of 1993 gives you the right to access and correct this information. To find out more about how to do this, please contact us:
Innerscope Plumbing Limited
Phone: 0800 477 500
Postal Address: PO Box 24159 Royal Oak Auckland 1345, New Zealand
Physical Address: 98 Harry Dreadon Road, Opaheke, Auckland 2584, New Zealand

Please acquaint yourself with our Terms of Trade.